Maintenance emergencies can happen at any time of any day. We always have a member of our maintenance team on call after hours and over the weekend just in case an emergency should arise. The following list of maintenance issues merits a member of the maintenance team to attend to immediately:
1) Any water leak or drainage issue that could result in damage to the unit and/or adjoining units.
2) You have no running water or no hot water.
3) Your refrigerator doesn't cool or freeze.
4) There is no power in the unit, 1/2 power in the unit or any electrical problem that could result in fire. Prior to calling, please check your breaker box and contact Duke Energy to make sure there isn't a power outage in the area.
5) If the apartment has only one commode and it is stopped up, then it is an emergency. If the water is overflowing, please turn the water off at the bale. If the apartment has two bathrooms and only one commode is stopped up, then it is not an emergency.
6) You have a loss of A/C in the summer and the temperature outside is above 80 degrees. Should your air conditioner blow hot air, please turn off system immediately. This will enable our service person to repair the unit much more quickly.
7) You have a loss of heat in the winter. If you are not getting any hot air, switch it to emergency heat and call us the next day during business hours for service. If emergency heat isn't working either, and it is below 50 degrees outside, then a maintenance team member will come out.
8) You are locked out of your apartment. There is a $25.00 lock out fee that is due at the time service is rendered. Only residents on the lease as lease holders will be allowed to enter. Identification is required. No cash will be accepted
If the police or fire department is needed, please contact them first before calling the answering service.
Thank you!
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